Refund Policy
At our Hijama Cupping Therapy Clinic, we strive to provide high-quality, safe, and professional services to all our clients. Due to the nature of our treatments and the time, preparation, and resources involved, we have established the following refund policy. We kindly request all clients to read and understand this policy before making any payment or booking an appointment.
1. Strict No Refund Policy
All payments made for Hijama (cupping therapy) services are strictly non-refundable. Once a booking is confirmed and payment has been successfully processed, no refunds will be issued under any circumstances. This policy applies to all services, packages, and advance bookings.
2. Client Responsibility and Pre-Treatment Screening
For safety and effectiveness, all clients are required to undergo a proper screening process before receiving Hijama therapy. This may include providing accurate and complete information about your medical history, current health conditions, medications, and any existing concerns.
It is the client’s responsibility to ensure that all provided information is truthful and up to date. Failure to disclose important health details may affect the suitability of the treatment.
3. Suitability for Therapy
Our trained practitioners reserve the full right to assess whether Hijama therapy is appropriate for each client. If, during the screening or consultation process, a client is found to be unsuitable for treatment due to medical, safety, or other valid reasons, the session may be declined or postponed.
In such cases, while we prioritize your safety and well-being, no refunds will be provided, as time and resources are already allocated.
4. Appointment Rescheduling
We understand that unforeseen circumstances may arise. Clients may request to reschedule their appointment by providing sufficient prior notice (as per clinic guidelines). Rescheduling is subject to availability and approval.
However, repeated changes, last-minute requests, or failure to attend scheduled appointments may result in the loss of the booking without any refund.
5. Late Arrivals and Missed Appointments
Clients are expected to arrive on time for their scheduled sessions. Late arrivals may result in reduced treatment time or cancellation of the session, depending on availability.
Missed appointments without prior notice will be treated as completed sessions and will not be eligible for rescheduling or refund.
6. Service Satisfaction
Hijama therapy results may vary from person to person depending on individual health conditions and response to treatment. We do not guarantee specific outcomes. Dissatisfaction with results does not qualify for a refund.
7. Packages and Prepaid Services
For any prepaid packages or multiple-session bookings, all payments remain non-refundable and non-transferable. Unused sessions cannot be exchanged for cash or refunded.
8. Policy Acceptance
By booking an appointment and making payment, you acknowledge that you have read, understood, and agreed to this Refund Policy, including the strict no-refund rule and the requirement for pre-treatment screening.
9. Contact and Clarifications
If you have any questions or need clarification regarding this policy, we strongly encourage you to contact us before making a payment. Our team will be happy to assist you in understanding the terms.
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